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HONEY & ME LTD
last updated: 26th August 2026

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1. about us

this website is operated by honey & me ltd (“we”, “us”, “our”)

 

registered in England and Wales
company number: 17191328
registered address: 36 Panama Road, Burton on Trent, DE13 0SQ

email: hello@honeyandme.co.uk

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these terms apply to consumer purchases made through our website. by placing an order you agree to these Terms and Conditions

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2. products

we sell home fragrance products including:

• scented candles

• reed diffusers

• home fragrance accessories

 

all products are subject to availability

 

as many of our products are handmade, slight variations in colour, scent strength, wax finish and labelling may occur

 

we make every reasonable effort to display products accurately; minor handmade variations and differences caused by screen settings may occur

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3. placing an order

when you place an order:

1. you are making an offer to purchase products

2. you will receive an automated order acknowledgement email

3. a legally binding contract is formed only when your order is dispatched

 

we reserve the right to refuse or cancel any order before dispatch only for genuine reasons such as:

• product unavailability

• pricing errors

• payment failure

• suspected fraudulent activity

 

if we cancel your order, you will receive a full refund

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4. prices & payment

all prices are in GBP (£) and include VAT where applicable

 

delivery charges are calculated at checkout

 

available payment methods are displayed at checkout

 

payment must be received in full before dispatch

 

we reserve the right to change prices at any time, but changes will not affect confirmed orders

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5. delivery

we aim to dispatch orders within 2 working days

 

estimated UK delivery times:

• standard delivery: 2-4 working days from date of dispatch

 

delivery times are estimates and not guaranteed

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​we will deliver without undue delay and in any event within 30 days unless another delivery date has been agreed

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risk passes to you when you, or a person you nominate, takes physical possession of the goods

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6. right to cancel (consumer contracts regulations 2013)

if you are purchasing as a consumer, you normally have the right to cancel your order within 14 days of receiving your goods without giving a reason

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to exercise your right to cancel, you must tell us clearly that you wish to cancel. you may use our returns form, email us, or use the model cancellation form provided below

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once you have notified us of cancellation, you must return the goods within 14 days

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you may handle the goods only as reasonably necessary to inspect them, as you would in a shop. we may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is reasonably necessary

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for valid cancellations, we will refund the price paid and the cost of our standard delivery service. if you selected a more expensive delivery option, the additional delivery cost is not refundable

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where goods are being returned following cancellation, we will make the refund without undue delay and no later than 14 days after we receive the goods back, or after you provide evidence that you have returned them, whichever is earlier

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you are responsible for the cost of returning change-of-mind goods unless we tell you otherwise

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your statutory cancellation right does not apply to goods made to your specification or clearly personalised, where the legal exemption applies

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7. faulty or damaged goods

under the Consumer Rights Act 2015, goods must be:

• of satisfactory quality

• fit for purpose

• as described

 

if your item is faulty, damaged, not as described or otherwise fails to meet your statutory rights, please contact us as soon as possible

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if a fault becomes apparent within the first 30 days, you may have a short-term right to reject the goods and receive a refund. after 30 days, you may still have rights to a repair, replacement, price reduction or refund depending on the circumstances

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we may ask for photographs or other reasonable information to help us understand the problem

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nothing in these terms affects your statutory rights

 

8. candle & diffuser safety

our products must be used responsibly

 

you agree to follow all safety instructions including:

• never leave a burning candle unattended

• keep away from children and pets

• keep away from flammable materials

• place candles on heat-resistant surfaces

• keep wick trimmed to 5mm

• do not burn for more than 4 hours at a time

• do not ingest diffuser liquid

• avoid skin and eye contact

 

you are responsible for using our products in accordance with the safety instructions supplied with them. we are not responsible for loss or damage caused solely by misuse where the product itself is not faulty and we have not been negligent. this does not affect your statutory rights

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for full safety details, please click here

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9. allergies & sensitivities

our products contain fragrance oils and/or essential oils

 

if you have sensitivities:

• review the product label and relevant safety information carefully

• discontinue use if irritation occurs

 

individual sensitivities and allergic reactions can occur. please check the product label and relevant safety information before use and discontinue use if irritation occurs. this does not affect your statutory rights where a product is faulty, unsafe or not as described

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to view product safety data sheets, please click here

 

10. promotional codes

from time to time, honey & me may issue discount codes

 

unless otherwise stated:

• codes must be entered at checkout

• only one code may be used per order

• codes cannot be combined with other offers

• codes have no cash value

• codes are non-transferable

• codes may exclude subscriptions, wholesale orders, gift cards or sale items

• we may withdraw or amend unredeemed codes, unless the promotion states otherwise; changes will not affect orders already accepted

 

orders placed before or after a promotion period cannot be retrospectively discounted

 

11. subscription products

we may offer subscription services (e.g. monthly candle or diffuser subscriptions)

 

by purchasing a subscription:

• you authorise recurring payments at the agreed interval

• payments will be automatically charged to your selected payment method

• subscription prices are displayed at checkout

 

11.1 subscription billing

billing occurs on a recurring basis (e.g. monthly) until cancelled

 

if payment fails, we may:

• retry payment

• suspend or cancel the subscription

 

11.2 subscription cancellation

you can cancel at any time through your online account. if you ask us to process the cancellation manually, please contact us at least 5 days before your next billing date to allow time for processing

 

cancellations made after billing has occurred will apply to the next billing cycle

 

11.3 subscription changes

we reserve the right to:

• adjust subscription pricing with reasonable notice

• modify product contents based on availability

 

we will notify you in advance of any price increase. if you do not wish to continue at the new price, you may cancel before the increase takes effect

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12. wholesale orders

trade and wholesale purchases are governed separately by our Trade & Wholesale Terms & Conditions and do not form part of these consumer terms

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to view our Trade & Wholesale Terms & Conditions, please click here

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13. intellectual property

all branding, product names, images, logos and website content is owned by or licensed to HONEY & ME LTD

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no content may be copied, reproduced or used without written permission

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14. our responsibility to you

nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or your statutory rights in relation to faulty or misdescribed goods

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if we breach these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence

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we are not responsible for loss or damage that was not reasonably foreseeable

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15. website use

you agree not to:

• use the website unlawfully

• interfere with security

• introduce malicious software

 

we may suspend access if misuse occurs

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16. privacy

personal data is handled in accordance with our privacy policy, please click here to view our full privacy policy
 

17. governing law

if you live in England or Wales, these terms are governed by the laws of England and Wales and you may bring proceedings in the courts of England and Wales

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if you live in Scotland, these terms are governed by Scots law and you may bring proceedings in the Scottish courts

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model cancellation form

(complete and return this form only if you wish to cancel your contract)

 

to: HONEY & ME LTD
email: hello@honeyandme.co.uk
address: 36 Panama Road, Burton on Trent, DE13 0SQ

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I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

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goods:
order number:
ordered on:
received on:
customer name:
customer address:
date:

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If submitted on paper: signature: __________________

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