​

HONEY & ME LTD

last updated: 26th August 2026

​

1. who we are

this Privacy Policy explains how honey & me ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website or purchase our products

 

business name: honey & me ltd

company number: 17191328

registered address: 36 Panama Road, Burton on Trent, DE13 0SQ
email address: hello@honeyandme.co.uk
website: www.honeyandme.co.uk

​

honey & me ltd is the data controller responsible for your personal data under UK data protection law

​

2. what personal data we collect

we may collect and process the following types of personal data:

• name

• billing and delivery address

• email address

• phone number

• payment details (payment information is processed securely by our payment providers. we do not receive or store your full payment-card details)

• order history and purchase information

• technical data such as IP address, browser type, device information

• website usage data collected via cookies and analytics tools

• date of birth, where provided for birthday rewards

• account/profile information

• loyalty points, tier and reward activity

• wishlist information

• referral activity

• reviews, ratings, photographs and feedback customers choose to submit

• correspondence and customer-service enquiries

• company/business details submitted through trade or corporate-gift enquiry forms

• email and SMS marketing preferences

​

3. how we collect your data

we collect personal data when you:

• place an order on our website

• create an account (if applicable)

• sign up to receive marketing communications

• contact us via email or contact forms

• interact with our website or advertisements

• browse our website (via cookies and analytics tools)

• when you join honey’s rewards or use loyalty/referral features

• when you save products to your wishlist

• when you submit a review or photo

• when you enter your birthday or update your account

• when you submit a trade/corporate enquiry

• when you choose email and/or SMS marketing

​

most personal data is provided directly by you. we may also receive transaction information from payment providers, delivery information from couriers, and technical/usage information through our website, cookies and connected services

​

4. how we use your data

we use your personal data to:

• process and fulfil orders

• manage payments, deliveries, and returns

• communicate with you about your orders or enquiries

• improve our website, products, and customer experience

• measure the effectiveness of our advertising

• comply with legal and accounting obligations

• manage customer accounts, wishlists and rewards

• administer referrals and loyalty benefits

• publish and manage reviews

• respond to trade/corporate enquiries

• prevent fraud and protect website/account security

• send email and/or SMS marketing where permitted

 

we do not sell your personal data to any third parties 

​

5. lawful basis for processing

under UK GDPR, we process your data using the following lawful bases:

• contract – processing orders, payments, delivery, returns and services customers request

• consent – email/SMS marketing and non-essential cookies/advertising technologies where consent is required

• legitimate interests – customer service, website and account security, fraud prevention, internal administration, improving our services and understanding business performance, where those interests are not overridden by your rights

• legal obligation – tax, accounting, regulatory and other legal requirements

​

6. marketing communications

if you choose to receive marketing from us, we may send information about new products, offers, launches and honey & me updates by the communication method(s) you selected, such as email and/or SMS

​

where we rely on consent, you can withdraw that consent at any time. you can unsubscribe using the method provided in the message or contact us directly

​

we keep records of marketing preferences so we can respect your choices

​

7. cookies, analytics & advertising

 

cookies

our website uses cookies and similar technologies

​

non-essential analytics and advertising technologies are used only where the required consent has been obtained

 

google analytics

we use Google Analytics to understand how visitors use our website, this helps us improve performance and content. Google Analytics collects information such as pages visited, time spent on the site, and device type

 

facebook / meta ads

we use Facebook (Meta) advertising tools, including the Meta Pixel, to:

• measure ad performance

• show relevant ads to people who have visited our website

 

these tools may collect data such as IP address, device information, and browsing behaviour

 

you can manage cookie preferences through our cookie banner and, where relevant, your browser settings

​

profiling and automated decision-making

we may use website and advertising data to measure campaigns and create advertising audiences. we do not use solely automated decision-making that produces legal or similarly significant effects on you

​

8. sharing your data

we may share your data with trusted third parties, including:

• website, ecommerce, account, loyalty, referral and communications providers

• payment providers

• delivery/courier providers

• review platforms

• analytics and advertising providers such as Google and Meta

• professional advisers such as accountants

• regulators, authorities or law-enforcement bodies where legally required

​

we use third party service providers under appropriate contractual/data-protection arrangements

​

9. how we store and protect your data

we take appropriate technical and organisational measures to protect your personal data, including:

• secure systems and access controls

• limited access to personal data

• use of reputable third-party providers under appropriate contractual and data-protection arrangements

 

we retain personal data only for as long as necessary for the purposes it was collected. order, invoice, payment and accounting records may be retained for six years where required for tax and accounting purposes. for other personal data, we determine retention periods according to the purpose for which the data was collected, our legal obligations, the duration of the customer relationship or account, and the need to retain records of consent or marketing preferences. we periodically review the data we hold and securely delete or anonymise information we no longer need

​

10. international data transfers

some of the service providers we use may process personal data outside the UK

​

where personal data is transferred internationally, we take steps to ensure the transfer is permitted under UK data protection law. this may include relying on UK adequacy regulations or approved contractual safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses

​

you can contact us if you would like further information about the safeguards used for a particular transfer

 

11. your data protection rights

you have the right to:

• access your personal data

• request correction of inaccurate data

• request deletion of your data

• object to or restrict processing

• withdraw consent at any time

• data portability, where applicable

• lodge a complaint with the Information Commissioner’s Office (ICO)

​

right to object to direct marketing
you have an absolute right to object to the use of your personal data for direct marketing at any time. you can unsubscribe using the method provided in our marketing messages or contact us at hello@honeyandme.co.uk. once you object, we will stop using your personal data for direct marketing purposes, although we may retain limited information to ensure your preference is respected

 

data protection complaints

if you have a concern or complaint about how we have handled your personal data, please contact us at hello@honeyandme.co.uk and clearly state that your message relates to a data protection complaint

​

we will acknowledge your complaint within 30 days and investigate it appropriately. we will respond without undue delay and keep you informed where necessary

​

if you remain unhappy with our response, you also have the right to complain to the Information Commissioner’s Office (ICO)

​

ICO details:
website: https://www.ico.org.uk
phone: 0303 123 1113

​

12. third-party links

our website may include links to third-party websites, we are not responsible for their privacy practices or content

​

13. changes to this policy

we may update this Privacy Policy from time to time; any changes will be posted on this page with an updated date

​

14. contact us

if you have any questions about this Privacy Policy or how we use your data, please contact us at:

email: hello@honeyandme.co.uk

​