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product safety & care guide

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at honey & me, we do everything we can to make, test and label our products with safety in mind, but it’s important that our customers also follow safety steps to ensure they use our products safely

 

please check the labels - as well as giving you important safety guidance, our labels and packaging also detail important safety and ingredient-related information

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for product-specific safety information, please also see the label and our safety data sheets

candle care

always be mindful of your safety and the safety of those around you when burning candles

 

below are some key safety rules to follow when burning candles:

  • never leave a candle burning unattended

  • keep candles out of reach of children and pets

  • remove all packaging before using your candle

  • do not burn candles on or near anything that can catch fire

  • keep candles away from flammable materials, sources of heat, overhanging objects and polished surfaces

  • place candles in an upright position on a secure, heat resistant surface

  • be aware, candle containers may become hot during use

  • do not touch or move a burning candle once lit

  • do not move the candle holder/container once wax is liquid, allow for wax to completely cool and harden

  • do not place candles in a draft

  • extinguish a candle immediately if it smokes, flickers repeatedly or the flame becomes too high

  • extinguish the candle with a snuffer, taking care not to damage the wick. always snuff out the flame, do not blow out

  • keep the wax pool clear of matches and other debris to avoid flaring

  • if the flame contacts the side of the container, never allow the candle to remain burning

  • always leave at least a 20cm space between burning candles

  • never allow a candle to burn for longer than 4 hours

  • never use a candle if there is damage to the container

  • you must remove the burnt wood off your wick in between burns - use a wick trimmer or a tissue to gently remove the charred black tip once the candle is completely cool

  • do not allow the candle to burn down completely

  • stop using candle completely when approximately 10mm of wax remains

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notes:

  • not all scented candles reach a full melt pool on first, second or third burns

  • as the flame burns down the candle, any wax that remains on the sides is gently melted, ensuring each candle creates a great scent

  • a degree of colour change or dimpling can be normal with natural wax and wooden wicks

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additional tips:

  • when lighting for the first time, always allow the candle to burn for 3 to 4 hours, this helps the melt pool develop evenly and reduces the risk of tunnelling

  • when lighting the wood wick, carefully tilt the candle to around 45°, light across the width of the wooden wick, then return the candle upright on a stable, heat-resistant surface before allowing it to burn

  • once extinguished, leave the candle for at least 2 hours before moving or relighting

diffuser care

​always be mindful of your safety and the safety of those around you when using diffusers

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below are some key safety rules to follow when using diffusers:​

  • the liquid contained within the diffuser bottle must always be kept away from flames or heat

  • keep out of the reach of children, pets or areas where they can be knocked over

  • never swallow the diffuser liquid; if consumed, seek immediate medical attention

  • do not allow the diffuser liquid to touch your skin or eyes

  • always wash your hands after contact with diffuser liquid or saturated reeds

  • may contain flammable liquid - never try to light the reeds

  • avoid direct contact with furniture, fabrics & finished wood surfaces

  • dispose of any remaining liquid carefully; do not pour it into the sink or drain

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how to use your diffuser:

  1. prepare the diffuser: unscrew the cap, remove the cardboard stopper, and screw the cap back on to the bottle

  2. insert reeds: carefully place the reeds into the liquid

  3. adjust scent intensity: you can control the scent strength by adjusting the number of reeds - use fewer reeds for a subtle aroma or more  reeds for a stronger, more noticeable fragrance

  4. when you first add the reeds to the oil, we recommend letting them soak for around an hour and then flipping them to ensure both ends of the reeds are fully saturated

  5. flip the reeds for freshness: for a scent boost, you can flip the reeds every 1–2 weeks; frequent flipping will use the liquid faster

  6. protect your surfaces: always place your diffuser on a protective plate to avoid spills or stains on delicate surfaces

  7. ensure the reeds do not touch painted, polished, or synthetic surfaces, as well as fabrics, wallpaper, or curtains, to prevent potential damage

  8. keep away from direct sunlight, radiators and other heat sources, as well as fans and strong drafts; these can increase evaporation and shorten the diffuser’s life

 

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